SAP Technical Support Analyst

at TEKsystems, Inc
Location Denver, CO
Date Posted October 16, 2019
Category Default
Job Type Full-time

Description

TEKsystems has an immediate need for 2 full time SAP Technical Support Analyst for the Denver area.

DUTIES:

* Receive tickets from IT helpdesk that are SAP related and work the issues through resolution or pass it the correct SAP department to be handled.

* Analyzing and solving of 1st and 2nd level support tasks
* Creating or forwarding of not solvable support tickets to 3rd level
* Provide root cause analysis on 2nd level incidents
* Technical monitoring of all system interfaces and issue resolution
* Trouble ticket creation for Data Center related system errors
* Escalation of programming errors to development
* Basic administration of the system (e.g.: create new users, create new printers, limited maintenance of Batch Jobs e. g. restart, modifying of start time, error analysis)

SKILLS:

- Previous experience providing technical support of SAP applications

- Experience with any SAP modules such as SD, MM, WD, HRM, FICO, etc.

- Taking internal tickets or call from users of SAP

- Assist in the training all key users users in SAP

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

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