IBS is looking for a SAP Systems Analyst III who will be responsible for implementing solutions to meet business-related requirements in compliance with our local clients Global SAP Design Model.  The SAP Systems Analyst collaborates with Global and Regional Plan-to-Make teams to understand current/future business processes and requirements to ensure technology investments support and enhance strategic objectives.  This role requires the candidate to act as a liaison between developers and end users to ensure technical compatibility and satisfaction of deliverables, while writing and maintaining detailed system documentation, including user manuals and technical manuals.  

Responsibilities

• Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
• Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
• Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user support with adaptation and assistances of usage.
• Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
• Being resourceful and responsive in a fast paced environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence.
• Interact professionally with business customers, team member and react accordingly to changing environments and business needs.
• Ensures all configurations comply with IT policies and security parameters.
• Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
• Ability to be on-call and deliver support during operations service interruptions.
• Ability to travel among other facilities if needed.
• Interact with vendors for incident resolution as required.
• Other duties as assigned.