SAP Support Specialist CRM

at MDI Group - IT Workforce Solutions for What's Next
Published September 5, 2018
Location Atlanta, GA
Category Default  
Job Type Full-time  


SAP Support Specialist CRM


Sandy Springs, GA 

MDI is seeking an SAP CRM Support Specialist for a contract role in Sandy Springs. The SAP Support Specialist is responsible for: 

  • Ensure stable business process continuation and improvement
  • Counterpart to the users in the community support with their processes
  • Developing as an SME within his/her functional domain
  • Works closely with the (Senior) IT Business partner to translate business demand into feasible IT projects and solutions
  • Provides application maintenance and 2nd and 3rd level production support
  • Collaborates with the 3rd party Global Support Desk
  • Works closely together with other CSM SAP team members in Germany and USA
  • Provides application maintenance, 2nd and 3rd level production support services up to satisfactory level of the (internal) customers globally, according to the SLA’s agreed
  • Proactive system improvement proposals to discuss with IT business partner
  • Collaborates with external 2nd and 3rd level SAP support
  • Collaborates with the IT Business partner of his functional area
    • Assist with project/solution feasibility and solution design
    • Support SAP module(s) globally incl. related tools connected to SAP
  • Support solutions meeting business requirements
  • Provide and maintain documentation
  • Work according SAP best practices for support processes

Knowledge, Experience & Skills

  • Ability to work with diverse cultures
  • Good level of verbal and written English communications
  • Project management
  • Relationship building
  • Time management
  • Ability to influence direction
  • Ability to cope with ambiguity
  • Technical experience and knowledge in respective domain
  • Persistence to solve P1 issues
  • Min. 3 years’ experience with SAP CRM 7.1 or higher, both Technical and Customizing hands-on experience to make adjustments in the modules to fit the requirements
  • Experience with Campaign mgt, Opportunity mgt and Trade Promotion Mgt is a plus
  • Experience with route planning is a plus