SAP Support Specialist CRM
Published | September 5, 2018 |
Location | Atlanta, GA |
Category | Default |
Job Type | Full-time |
Description
SAP Support Specialist CRM
Contract
Sandy Springs, GA
MDI is seeking an SAP CRM Support Specialist for a contract role in Sandy Springs. The SAP Support Specialist is responsible for:
- Ensure stable business process continuation and improvement
- Counterpart to the users in the community support with their processes
- Developing as an SME within his/her functional domain
- Works closely with the (Senior) IT Business partner to translate business demand into feasible IT projects and solutions
- Provides application maintenance and 2nd and 3rd level production support
- Collaborates with the 3rd party Global Support Desk
- Works closely together with other CSM SAP team members in Germany and USA
- Provides application maintenance, 2nd and 3rd level production support services up to satisfactory level of the (internal) customers globally, according to the SLA’s agreed
- Proactive system improvement proposals to discuss with IT business partner
- Collaborates with external 2nd and 3rd level SAP support
- Collaborates with the IT Business partner of his functional area
- Assist with project/solution feasibility and solution design
- Support SAP module(s) globally incl. related tools connected to SAP
- Support solutions meeting business requirements
- Provide and maintain documentation
- Work according SAP best practices for support processes
Knowledge, Experience & Skills
- Ability to work with diverse cultures
- Good level of verbal and written English communications
- Project management
- Relationship building
- Time management
- Ability to influence direction
- Ability to cope with ambiguity
- Technical experience and knowledge in respective domain
- Persistence to solve P1 issues
- Min. 3 years’ experience with SAP CRM 7.1 or higher, both Technical and Customizing hands-on experience to make adjustments in the modules to fit the requirements
- Experience with Campaign mgt, Opportunity mgt and Trade Promotion Mgt is a plus
- Experience with route planning is a plus