***Must be local to Raleigh, NC or willing to relocate***10+ years of SAP Service Delivery experiencePast experience in managing SAP accounts including SAP partner relationshipsExperience in managing large teams globally is mandatoryExperience in estimation pricing models/Change Management/GovernanceExpertise in driving AMS initiatives – Simplifications, efficiencies and transformation targets to align with budgeted P&LEngagement SLA adherence for support & enhancementsUpkeeping Knowledge management, best practices and industry recommendationsConducting daily operations review to manage service levelsProficient in conducting internal, external reviews with senior/executive leadershipStrong understanding of contract teams – MSA, SOW etc.,