SAP Service Delivery Manager

at HCLTech - SAP Practice
Published January 4, 2024
Location Cleveland, OH
Category Default  
Job Type Full-time  

Description

***Must be local to Cleveland, OH or willing to relocate***15+ years of experience and should have hands on experience working in SAP ECC and S4 environment.Be the Customer Single Point of contact for AMS Services subjects. The delivery of the Application Managed Services (AMS) at the appropriate contractual service levels.Lead and motivate a team of SAP consultants and specialists. Provide guidance, support, and mentorship to team members.Allocate resources and ensure the team has the necessary skills and capabilities.Ensure the quality of project deliverables and adherence to standards.Conduct regular reviews and assessments to identify and mitigate risks. Implement quality control measures and best practices for SAP project delivery.Effectively communicate project updates to stakeholders, including senior management, project sponsors, and business users.Manage stakeholder expectations and address concerns in a timely manner.Build and maintain strong relationships with stakeholders.Monitor project financials, including revenue, costs, and profitability.Identify opportunities to optimize project profitability and cost-efficiency.