SAP Service Delivery Manager

at HCLTech - SAP Practice
Published November 25, 2023
Location Cleveland, OH
Category Default  
Job Type Full-time  


***Must be local to Cleveland, OH or willing to relocate***

  • 15+ years of experience and should have hands on experience working in SAP ECC and S4 environment.
  • Be the Customer Single Point of contact for AMS Services subjects.
  • The delivery of the Application Managed Services (AMS) at the appropriate contractual service levels.
  • Lead and motivate a team of SAP consultants and specialists. Provide guidance, support, and mentorship to team members.
  • Allocate resources and ensure the team has the necessary skills and capabilities.
  • Ensure the quality of project deliverables and adherence to standards.
  • Conduct regular reviews and assessments to identify and mitigate risks. Implement quality control measures and best practices for SAP project delivery.
  • Effectively communicate project updates to stakeholders, including senior management, project sponsors, and business users.
  • Manage stakeholder expectations and address concerns in a timely manner.
  • Build and maintain strong relationships with stakeholders.
  • Monitor project financials, including revenue, costs, and profitability.
  • Identify opportunities to optimize project profitability and cost-efficiency.