SAP Service Delivery Manager

at HCLTech - SAP Practice
Published October 25, 2023
Location Raleigh, NC
Category Default  
Job Type Full-time  


***Must be local to Raleigh, NC or willing to relocate***

  • 10+ years of SAP Service Delivery experience
  • Past experience in managing SAP accounts including SAP partner relationships
  • Experience in managing large teams globally is mandatory
  • Experience in estimation pricing models/Change Management/Governance
  • Expertise in driving AMS initiatives – Simplifications, efficiencies and transformation targets to align with budgeted P&L
  • Engagement SLA adherence for support & enhancements
  • Upkeeping Knowledge management, best practices and industry recommendations
  • Conducting daily operations review to manage service levels
  • Proficient in conducting internal, external reviews with senior/executive leadership
  • Strong understanding of contract teams – MSA, SOW etc.,