SAP Sales and Service Cloud Senior Consultant

at Deloitte
Published February 14, 2024
Location Boston, MA
Category Default  
Job Type Full-time  


SAP Sales and Service Cloud Senior Consultant

As a Functional Senior Consultant at Deloitte Digital, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Recruiting for this role ends on March 14, 2024.

Work you'll do

Act in a staff role on client projects.

  • Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).

  • Create functional designs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures.

  • Help clients define forward-looking business strategies related to digital transformations.

Your Role and Responsibilities will include

The SAP CX Sales & Service Senior Consultant is responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements. Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order Management, Service Tickets, Call Center, and integration to SAP ERP/ Commerce/Emarsys/CDP/CDC/CPQ/FSM/Qualtrics/BTP. Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus.

Responsibilities include working with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements. Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.

During the implementation phase, responsibilities include supporting team members in development of processes, implementing project deliverables, with an emphasis on quality, productivity, and consistency. Proficient in managing deadlines and coordination with other teams, communicating status of team, lead the tasks assigned, identify gaps, configure the solution and work with the Development team to design, build, test and deliver identified development objects.

The team

Advertising, Marketing & Commerce

Deloitte Digital is Deloitte's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.

We serve our clients through the following types of work

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical) eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results



  • 5+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2;

  • 5+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;

  • 5+ years of experience in SAP CRM Sales & Service processes;

  • Work independently or as part of a team and complete multiple task assignments;

  • Identify client business issues through vendor/Deloitte client team and facilitate solution development documentation, development, and delivery;

  • Demonstrate strong verbal and written communications skills


  • Experience in SAP Field Service Management (FSM)

  • Experience in SAP CPQ2.0 (aka Callidus Cloud)

  • Experience in SAP Subscription Order Management with SAP Sales and CPQ Cloud.

  • Experience in SAP BTP

For individuals assigned and/or hired to work in Washington, California, Nevada, Colorado, New York, and Jersey City, New Jersey, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $124,950 - $208,250.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.