Key Qualifications
•    Technical knowledge of payroll systems and processes relevant to system functionality being supported: Client Employee Systems, Kronos, ADP Global View Payroll, Payroll and relevant interfaces such as GL Postings, Stock, Benefits, Banking and other 3rd party
•    Hands on experience with the SAP HR Payroll modules
•    Workday process and integration with payroll system knowledge, preferred
•    Support Global Payroll systems for technical defects, enhancements or regular maintenance for Payroll Operations/Processing teams on system issues
•    Interfaces: Manual G2 creation for massive uploads and Maintain G2 configuration interface (internal and external)
•    Functional payroll knowledge of US, CA, MX countries, preferred
•    Create and update system issues tickets as needed, hold regular calls with IS&T, ADP and business partners to communicate & monitor issue closure
•    Maintain and monitor Merlin/Kronos/TAP Tables per functional needs (i.e. new work schedules, new Jobs, new pay schedules, new Leaves, new Wage Types, etc)
•    Participate in cross-functional testing by creating scenarios, executing test cases, help signing-off and moving changes to production
•    Strong communication skills with different partners, internal & external
•    Participate on customer focused, continuous improvement projects that enhance our customer experience and bring value
•    Engage, react and find solutions under high-pressure environments
•    Availability to work outside business hours to support payroll processing times

Description
•    Provides high quality customer service to both internal and external groups
•    Experience with SAP HR payroll module is required
•    Workday process and data knowledge, preferred
•    Working with business users, payroll managers, and vendors to gather, define, and document functional requirements for SAP technical solutions
•    Master data management and data audits
•    Daily support of SAP HR on monitoring, testing, and performance issues
•    Analyses and explains components of payroll processing
•    Identifies, analyses, researches and resolves errors and discrepancies between client’s internal HR/Employee systems and the payroll system to ensure accurate system status prior to payroll processing
•    Ensures all documentation is properly updated and supported according to company policies, procedures, regulatory practices and legal requirements
•    Solves day-to-day operational problems of varied scope and complexity
•    Supports global peers, acting as a back-up or additional resource for audits, error handling, and payroll processing in the AMR and EMEA regions
•    Handling of confidential data and understanding of responsibility

Education
Bachelor’s degree in Business Administration, Statistics, Software Engineering, Computer Science, or related field and/or at least 5 years of relevant experience.