SAP Litmos- Sales Operations Analyst

at SAP
Published September 13, 2022
Location Bellevue, WA
Category Default  
Job Type Full-time  

Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

This position will be hired in to SAP Litmos, which will become an independent company under Francisco Partners in December 2022.

Sales Operations Analyst

Overview: In your role as Sales Operations Analyst, you will be responsible for supporting day-to day operations and overall strategy for Litmos. This role will require you to be strategic and data-driven, with the ability to leverage data in making business decisions. As a Sales Operations analyst, you will become a valued resource to the Sales, Customer Support, Finance and Product teams, and will weigh in on everything from system access, to process design, to forecasting. We're looking for someone that is energetic, eager to learn, unafraid to jump in, and excited to help drive the growth of a SaaS company. Responsibilities will include:

Position Responsibilities:

* Become a trusted advisor within our Salesforce instance, supporting the team with day-to-day inquiries.
* Assist our SFDC administrator with the evaluation and onboarding of new sales efficiency tools.
* Partner with executive regional sales leaders to define, set up, and operationalize key processes, including Sales Forecasting, Sales Reporting and Analytics, and Operations.
* Participate in the development of regional Sales Operations processes to streamline workflows.
* Optimize sales territories based on geography, customer count, and sales opportunity
* Maintain and enhance sales dashboards to provide reps and managers with actionable insights to grow volume.
* Maintain and enhance sales dashboards to provide reps and managers with actionable insights to grow volume.
* Partner with finance on revenue recognition and commissioning.
* Assist with sales pipeline analysis by monitoring deal-flow across stages and conduct performance reporting, and sales team efficiency by tracking critical metrics including pacing, close rate, pipeline growth, upsell, cross-sell, churn rate, win rates, etc.
* Contribute to sales strategy definition and annual sales planning.
* Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of Salesforce.com data.
* Makes recommendations for allocating marketing and sales force resources, as well as promoting customer targeting activities and territory management.
* Define and drive processes for maintaining data quality metrics.
* Validate existing sales processes and procedures to ensure integrity and client satisfaction.
* Provide training as needed on key sales technology applications such as Salesforce, Revenue.io, and others as they are added to the tech stack.
* Operationalize GTM strategy and use data to drive decisions that improve strategy and success.
* Assist in account creations and assignment disputes by ensuring enforcement of the Rules of Engagement.

Position Requirements:

* Bachelor's degree or equivalent experience.
* 3+ years experience in a business system analyst or sales operations analyst field.
* 3+ years of experience with CRM applications, preferably Salesforce.
* Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
* Exceptional analytical and problem-solving skills.
* Attention to detail, with an eye for streamlining tasks.
* Self-driven work style, able to manage multiple projects with little oversight and continually excited to bring new ideas to the table.
* High energy and positive problem-solving demeanor.
* Ability to multi-task and strong organization skills.
* Strong analysis skills.
* Strong knowledge of Excel.
* The ability to multi-task in a fast-paced environment, juggling multiple deliverables simultaneously, meet strict deadlines, and work under pressure.
* Passion for getting close to the GTM teams and understanding the operational details of their work, not just the strategic ones.
* Ability to deal effectively with ambiguity, work well under pressure, with a high degree of adaptability and flexibility.
* Salesforce.com experience, DOMO, PowerBI, Tableau experience desirable.
* Ability to interface with all levels of employees, from Executive level to employee base.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Click Here to Email Your Resumé].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 355151 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA #LI-Hybrid

Requisition ID: 355151

Posted Date: Sep 9, 2022

Work Area: Sales Operations

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Bellevue, WA, US, 98004

Job alert

The key to SAP's success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It's in our DNA.

At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

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Nearest Major Market: Seattle

Nearest Secondary Market: Bellevue

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