Job Title:

SAP Help Desk Analyst - Lufkin, TX

Job Description:

Role Summary/Purpose:
The SAP Help Desk Analyst is responsible for providing hands on leadership and user support in all areas of a Global SAP environment. Owns the direct relationship between the SAP users and the technical support team. Responsible for monitoring support SLA's and coordinating with the team to make improvements in all support processes. 

LOCATION:  Lufkin, TX  75904
PAY RATE:    $16/hr
STATUS:        6 month contract with possible extension or conversion to perm

Essential Responsibilities:
 In the role of the SAP Help Desk Analyst will serve as lead for DevOps call center and end-user support services. Facilitate documentation and evaluation of business issues for SAP users. Manage configuration change reports for DevOps team.  Coordinates all communications and initiates support processes for DevOps call center. Troubleshoot and assist end-users to ensure proper routing of all call center tickets. Act as a primary liaison and strategic partner between DevOps team and the SAP end-user community. Verify and report on electronic invoicing status daily.

Qualifications/Requirements: 
-High School Diploma / GED from an accredited school or institution 
-Minimum 4 years of experience in help desk support with 2 years of experience in SAP user support and management 

Desired Characteristics:
-Strong knowledge and skills in call center support operations 
-Knowledge of SAP user security and access procedures 
-Knowledge of basic SAP functionality 
-Knowledge of Service Now products 
-Excellent interpersonal, communication and facilitation skills 
-Self-starter who can interact effectively with business and technical partners at all levels within 
  the organization 
-Creative thinker and problem solver 

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Additional Details:  

Job ID:
350827

Dept ID:
10601

Location:
Lufkin, TX
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:12/26/2018

Domain:arna