SAP – Executive Communications Lead – Customer Success

at SAP
Published March 17, 2023
Location New York, NY
Category Default  
Job Type Full-time  


**We help the world run better**

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

As the market leader in enterprise application software, SAP is helping companies of all sizes and in all industries run better by redefining ERP and creating networks of intelligent enterprises that provide transparency, resiliency, and sustainability across supply chains. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference worldwide. We are in the middle of one of the biggest cloud transformations in history and you have an opportunity to join a team leading the way with clear and compelling storytelling.

This role sits within the team leading regional communications around the world, closely aligned with the Customer Success board area, and within the Global Communications function.

Global Communications (GC) leads programs focused on protecting and enhancing SAPs reputation and supporting the companys profitable growth. Our team of 200 employees engages with analysts, bloggers, employees, influencers, as well as social & traditional media across all regions and countries where SAP has a presence. We develop and lead campaigns and programs that tell powerful stories about SAP`s impact in the world and with customers. We develop our executives, leaders and subject matter experts as spokespeople for the industry and our company. Were also stewards of employee communication and take on a variety of activities designed to keep our employees informed, engaged and motivated.

The team is a hub for creativity, big ideas, strong opinions, and approaches which challenge the norm working closely with colleagues across the company as well as with outside stakeholders to develop the stories and key messages that help individual leaders build authenticity as champions of SAPs reputation and strategy.

**Position Overview**

As the senior lead for executive communications supporting Scott Russell, SVP of the Customer Success Board Area, you'll be responsible for developing strategy and overseeing Scotts communications across a wide range of channels. Scott is a dynamic leader responsible for leading nearly 40k people in an organization with massive impact externally through sales, customer success services, our partner network and more. In this impactful and critical role, you will report to the head of global customer success communications within global communications, and partner closely with Scotts office, his leadership team, other Board Area communicators in partnership with an already-strong team of two executive communicators supporting the mission of Customer Success and Scotts engagements.

To succeed in this role, youll need to think big, bring executive presence, project management, communication and storytelling skills. This position requires extensive cross-group collaboration and the ability to influence at all levels of the company winning the respect and trust of diverse groups, including executives, content and business owners, peers, and Scotts team. Must love deadline-driven work. Up to 20% global travel could be required.


+ Develop a compelling, measurable, multi-audience communications platform for Scott Russell as a leader of a multi-billion dollar organization, a business expert who can comment on industry trends, and an overall champion of SAP and our customers and partners.

+ Contribute as part of the regional communications leadership team to provide counsel and prevent issues with proactive crisis management approach to topics that may impact Scott, the organization or its reputation.

+ Manage day-to-day requests working closely with Scotts office, and provide a point of view on priorities including PR, speeches, internal engagements, etc that result in maximum time return on investment.

+ Oversee development of compelling and visually impactful content - presentations, video, social and written - for launches, conferences, all hands and other business-critical forums.

+ Partner with board area (division) HR and operations management to drive internal and employee communications rhythms that support building an outstanding employee culture and engagement within customer success

+ Work with regional and country teams to set the PR and employee comms agenda, process and ensure quality return on time investment for commitments designed to amplify local SAP engagement, through travel or other agreed participation.

+ Work closely with customers, partners and sponsor partners as appropriate to land agreed engagement opportunities.

+ Join a community and engage with other executive communications leaders across SAP to ensure alignment, amplification and positive outcomes with a OneSAP mindset.


+ 8 years of communications, executive communications, product marketing, or related experience.

+ Proven track record as an individual contributor, working with senior executives in a multinational, multi-cultural environment driving communications plans and impactful outcomes.

+ Seasoned business communications professional with multi-disciplinary experience -understanding of enterprise software and cloud services a plus.

+ Outstanding verbal and written communication skills.

+ Proven experience building thought leadership and engaging executive platforms.

+ Expert-level knowledge of the fundamentals of speechwriting, presentation development, social media platforms and working with creative teams and agencies.

+ Track record of A-game work and reliable delivery on deadlines.

+ Strong networking and interpersonal skills with ability to build positive working relationships at all levels of an organization.

+ Demonstrated analytical, problem resolution and decision-making skills.

+ Ability to juggle multiple projects and priorities and reprioritize as necessary to align with current business objectives, and act under pressure with poise.

+ Extremely organized and detail oriented.

+ An undergraduate B.A. or B.S. degree or equivalent business experience preferred.

**We build breakthroughs together**

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

**We win with inclusion**

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Click Here to Email Your Resumé].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

**EOE AA M/F/Vet/Disability**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

**Compensation Range Transparency** : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 151,600 - 353,100 USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ( .

Requisition ID: 366728 | Work Area: Communication | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA\#LI-Hybrid

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