at Archer Daniels Midland
Published October 31, 2023
Location Erlanger, KY
Category Default  
Job Type Full-time  


Job Description

SAP S4 HANA Support Senior Analyst - IM/EWM

Position Summary:
The Senior Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, the support analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to work with the architects, developers and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.

Job Responsibilities:

  • Provide deep functional & technical expertise, as well as demonstrated knowledge of key integration points across different modules and technical components.
  • Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
  • Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
  • Perform thorough testing including regression testing before releasing any solution for final user validation.
  • Understand and follow ADM IT processes in performing all day-to-day activities.
  • Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
  • Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
  • Provide technical input in support of audit requests, as needed.
  • Follow regulatory compliance and Security standards.
  • Partner with other process and system experts to identify and implement business process continuous improvements opportunities

Job Requirements:

  • Minimum 5 years' experience in one or more SAP modules; Experience with S/4HANA highly preferred.
  • Conceptually strong in the area of SAP IM / EWM Warehouse Management & Logistics Execution. Expertise both in Inventory mgmt. (IM) as well as Extended warehouse mgmt. (EWM) design and system set-up. Experience in maintaining EWM/IM systems (embedded & external ) and their service delivery support for large S/4 implementations encompassing storing, staging, warehousing and distribution and overall logistics execution across industry verticals including food/beverage & consumer packaged goods oriented companies.
  • Firm hands-on grip around Picking - Batch mgmt./SLED / Picking Strategies / Packing - HU mgmt. / Goods Issue Processes as well as Put-away / Put-away Strategies / Packing - HU mgmt. / Goods Receipt Processes. Ability to monitor stock movements, execute stock placements and removals using different put-away, picking strategies and rules.
  • Familiar with warehouse capacity mgmt. and warehouse order/tasks creation rules as well as release strategies. Knowledge of baseline configuration of Enterprise structure by defining & assigning plants, purchase organizations, storage locations, storage sections, bins, etc. Experienced in defining storage areas, storage bins and managing them.
  • Deep understanding of valuated stock versus non valuated stock both in EWM/IM and related accounting such as transfer postings and impact of G/L postings based on inventory valuation.
  • Expertise in handling different types of purchase orders including standard, consignment, third party, and stock transport orders. Expertise in handling Inter company stock transport orders, Intra company stock transport orders, transfer postings and physical Inventory including reservation & special stocks. Solid understanding of Returnable Containers STO Intercompany Process.
  • Must specialize on extending warehouse management to third party locations 3PL, Co-manufacturing vendor plants, based in cross-docking process, transportation planning and execution. Understanding of EWM - TM (transportation mgmt.) interface and related BAPI's and user exits.
  • Familiar with interfacing and using Radio frequency devices (RF) as well as the SAP console to perform transactions on the warehouse floor, bar coding and related handling units / SSCC assignment.
  • Hands-On knowledge of User Exits including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging as well as standard SAP routines.
  • Working knowledge of ALE/EDI IDoc's, recovery of failed batch Jobs & Inbound & Outbound RFC & Queues.
  • High analytical and problem solving skills in SAP EWM module, ability to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of 'business as usual' items in lieu of proposed RICEFW as well as its relevance on Master Data Management (Warehouse Product Master/HU/Packaging Specification/Resource/Storage Bin etc.)
  • Experience with dealing with key integration areas in Order Management, Supply Chain, EHS, Procurement, Manufacturing, and Finance/Accounts Payable
  • Experience in SAP QM (Quality Management) will be an added advantage.
  • 3 years' experience in a support analyst role in a medium/large organization.
  • Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies.
  • Additional experience with leading team of support analysts in the respective area of expertise will be highly preferred.
  • Experience with a full-lifecycle SAP implementation will be an added advantage.
  • Practical experience working in an agile environment
  • Bachelor's degree related to Information Systems, Business or other relevant academic discipline


ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

About ADM:

ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at