• Planning, organizing and overseeing all approved information technology activities for the assigned functional areas of SAP support
• Designing effective and efficient computer systems which address both business and technical requirements
• Providing SAP project planning, implementation, control and integration of solutions using multiple technologies, affecting multiple applications
• Preparing timely and accurate project estimates and proposals
• Working with external vendors
• Acting as a consultant to the organization in both business and technical areas of expertise
• Applying outside knowledge of IT developments, trends, and new technologies; assessing risk and making decisions which affect the project and the company
• Managing and developing assigned SAP staff including coaching/mentoring and performance management
• Successfully managing multiple priorities and deadlines and contributing to long range planning and budget discussions

Skills:

• 10+ years of experience in Information Technology
• Supervisory experience coordinating/overseeing activities in an SAP CRM environment
• Hands-on experience supporting and developing SAP CRM, including gathering requirements, customizing, and configuring
• Experience integrating SAP CRM with other SAP modules such as MM, SD, and FI, etc.
• SAP ABAP experience including ability to read the code and debug programs
• Experience leveraging CRM BADIs
• Experience communicating technical and business issues/solutions to all levels of management
• Process improvement experience for operational support systems along with creating project plans and budgets