SAP CRM Consultant

at Ventures Unlimited
Published June 22, 2022
Location Wilmington, NC
Category Default  
Job Type Full-time  

Description

Position:- SAP CRM Consultant ,

Location:- Wilmington, NC / Remote ,

Client :- Cognizant  ,  

Duration:- Full Time ,

Job Description:-

Job responsibilities (bullet points) –

  • Demonstrates subject matter expertise on SAPs best practices for SAP CRM business processes (SAP CRM Sales, Services, Marketing, and interaction Center area).
  • Will play a significant role for ongoing CRM/WebUI application support. Works cross-functionally to collect necessary information inputs for analysis.
  • Operating as the SAP CRM Consultant in monitoring and resolving incidents within the SAP CRM production system
  • Handling support ickets based on the priority.
  • Must be able to provide after-hours support as needed.
  • Responsible for working closely with the users/stakeholders and should be an individual contributor playing client facing role.
  • Proven record of hands-on experience with SAP CRM/SD support
  • Ability to troubleshoot CRM Service issues and solve problems
  • Strong subject matter expertise on SAPs best practices for SAP CRM business processes.
  • SAP functional experience around SAP CRM and its integration to other SAP systems
  • Strong knowledge of business process mapping to SAP CRM
  • Nice to have CRM technical knowledge from ticket investigation perspective
  • Experience in SAP CRM Billing, Middleware and good understanding of SD order management with pricing and master data.
  • Hands-on experience with various CRM Service & ECC areas like Service Contract, Service Orders, Service Requests Installed Base Management and Data exchange.  
  • Collaborate with technical team and take ownership of enhancements, bug fixing and defects.
  • Effective communication skills and customer handling
  • Experience in service orders, contract and quotations.
  • Integration with FI, MM and other modules

Minimum Qualifications (bullet points):-

  • 7 years of SAP CRM core functional experience including integration to other SAP systems
  • Core SAP functional experience on SAP CRM and its integration to other SAP systems
  • SAP CRM business processes (SAP CRM Sales, Services, Marketing, and interaction Center area.

- provided by Dice