• Participating in gathering requirements, including leading, designing and providing guidance on recommendations
• Maintaining a high level of functional competency regarding the standard configuration of the SAP Customer Relationship Management (CRM) area, by staying abreast of new trends, future enhancements and leveraging best practices.
• Collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts
• Ensuring all systems are aligned with the IT long term strategy
• Identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation
• Setting testing strategy for modules and leading end to end integration testing
• Participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents

Skills:

• 5+ years of IT experience in business and systems analysis including gathering requirements, including configuring and customizing in SAP CRM
• Minimum 1 full lifecycle implementation in SAP CRM and familiarity with CRM middleware
• Experience in complex SAP environments, supporting multiple SAP components
• Experience communicating technical and business issues/solutions to all levels of management
• SAP ABAP experience with the ability to debug helpful
• Experience in with SAP Solution Manager helpful