|Published||June 8, 2023|
|Location||Newtown Square, PA|
**We help the world run better**
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SAP Concur, Senior Customer Success Partner, Northeast
Location: Home Office, Northeast Region Preferred (USA)
As part of the Distribution organization, Client Development serves as a focal point for our customers to achieve success with Concur. As a Senior Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through revenue under management, retention, and relationship health. This is a strategic role working with our larger customers, Concurs internal teams and has central importance to our ongoing success as a company.
**Who you are:**
+ Successful experience managing a portfolio of clients consisting of large global companies with a high level of complexity, focus, and intensity. Ideal candidates have an established customer account/territory management skillset ready on day one.
+ Proven experience working cross-functionally to establish productive internal partnerships with designated cross functional team members and being the leader of client strategy and success.
+ A creative self-starter, with energy, drive and a critical thinking skillset able to make independent decisions while managing competing customer priorities and internal deliverables.
+ Proven ability to establish, maintain and grow broad/deep relationships within designated customer base, mapping to all levels of an organization (C-Level, System Admin/User, Finance, HR, IT, etc.)
+ An architect of advanced client lifecycle strategies that deliver value/insight relevant to each customer which enable the growth and retention of revenue under management (RUM)
+ Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur.
+ Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
+ Advocate for and become voice of the customer within SAP Concur; understand competitive threats and utilize proper escalation channels to help customers during times of need.
+ Strong knowledge of SaaS delivery models and Enterprise Cloud strategies.
+ Facilitate executive meetings that measure progress and business impact
+ Motivate and mobilize customers and cross-functional partners through diplomatic collaboration and unambiguous communication
+ See conflict as opportunity and assess situations and find common ground quickly
+ Know how to get things done through formal channels and informal networks
+ Thrive in an entrepreneurial and fast-paced and evolving environment
+ May require up to 30%travel
+ 10 plus years of Customer Success, Account Management or Sales experience.
**We build breakthroughs together**
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
**We win with inclusion**
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Click Here to Email Your Resumé].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Compensation Range Transparency** : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 110,800 - 242,100 USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 374358 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA\#LI-Hybrid