Forrest Solutions has an immediate need to bring on a SAP Business Analyst for our Direct client on a FT direct hire basis.

This is a FTE Opportunity; Client will sponsor H1B transfer NOT OPT. 

Central Purpose of Job

The purpose of this position is to deliver support services for all aspects of SAP OTC functionality, including coordinating and working with other cross-functional teams, the business process sponsor and business users.

Key Responsibilities

• Provides second level support for the North American SAP system and related regional applications in the areas of Sales and Distribution.
• Cooperates with key users at first level and global third level support with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements.
• Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes.
• Manages the support of enterprise applications in line with corporate standards and processes and provide complete “root cause analysis” for all break/fix work.
• Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams.
• Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption.

Qualifications:

• Bachelor’s degree in an applicable field and 3-5 years related work experience are required
• 2+ years of SAP OTC experience 
• SAP Cross functional experience in Order to Cash (OTC) and Procure to Pay (PTP) is a MUST
• Knowledge of customer EDI/ IDocs processing is a plus
• Experience in a global SAP environment
• Solid background working with customers and related business processes
• Demonstrated ability to effectively collaborate with a variety of levels across the organization
• Ability to identify and solve complex problems through research and trouble-shooting
• Strong verbal and written communication skills
• Ability to prioritize, plan, and organize work and deliverable