SAP Application Support

Contract to Hire

 

An Oil and Gas company located in the Houston area is seeking a SAP Application Support person to add to their team. 

 

In this position you will be responsible for the following areas:

Review

-              Record issue raised by User

-              Analyse the issue to determine if L1 or L2 support required

Resolution L1

-              Check for standard solution / knowledge based

-              Notify the resolution steps to requestor

-              Update status when resolved

-              Escalate to L2 for non-standard solution

-              Coordinate with AMS for incident closing

Monitoring

-              Check for Severity 1 and 2

-              Escalate if status remain assigned

-              Monitor aging tickets

-              Escalation when there is backlog 

-              Knowledge on SAP ECC6 or S4Hana

-              Extensive business processes and functional knowledge (Logistic/FICO/PS)

-              Knowledge in cross functional integrations

-              Ability to define and execute test scenarios

-              Proven expertise in gathering and documenting enhancement requests (Optional)

-              Ability to do debug/troubleshoot ABAP codes (Optional)

-              Familiar with SAP Tables

-              Ability to conduct training to the end users

-              Proven expertise in Application Support

-              Familiar with end-to-end support process, SLA, Ticketing systems and monthly reporting

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