SAP Application Support

at Burnett Specialists
Published November 17, 2018
Location Houston, TX
Category Default  
Job Type Contract to Hire  

Description

SAP Application Support

Contract to Hire

 

An Oil and Gas company located in the Houston area is seeking a SAP Application Support person to add to their team. 

 

In this position you will be responsible for the following areas:

Review

-              Record issue raised by User

-              Analyse the issue to determine if L1 or L2 support required

Resolution L1

-              Check for standard solution / knowledge based

-              Notify the resolution steps to requestor

-              Update status when resolved

-              Escalate to L2 for non-standard solution

-              Coordinate with AMS for incident closing

Monitoring

-              Check for Severity 1 and 2

-              Escalate if status remain assigned

-              Monitor aging tickets

-              Escalation when there is backlog 

-              Knowledge on SAP ECC6 or S4Hana

-              Extensive business processes and functional knowledge (Logistic/FICO/PS)

-              Knowledge in cross functional integrations

-              Ability to define and execute test scenarios

-              Proven expertise in gathering and documenting enhancement requests (Optional)

-              Ability to do debug/troubleshoot ABAP codes (Optional)

-              Familiar with SAP Tables

-              Ability to conduct training to the end users

-              Proven expertise in Application Support

-              Familiar with end-to-end support process, SLA, Ticketing systems and monthly reporting

-