SAP ABAP with SD/FI Functional Knowledge

Published July 28, 2018
Location Chicago, IL
Category Default  
Job Type Contract to Hire  


Role: SAP ABAP with SD/FI Functional Knowledge

Work Location: Chicago, IL

Position Type: Contract to Hire


Role: SAP ABAP with SD/FI Functional Knowledge

Work Location: Chicago, IL

Position Type: Contract to Hire


Technical/Functional Skills:    Should be experienced in SAP ABAP with SD/FI Functional and Production Support:

Provide production support for SAP applications that includes

Experience in supporting and enhancement of SD and FI modules (mostly custom in ABAP)

Understanding of Retail systems and functions

Proficient in ITIL processes and Incident Management Tool – Cherwell or similar tools

Develop strong relationship with business customers and IT Delivery Teams

Acquire new skills and knowledge to stay at the forefront of information systems tools for legacy systems


Experience Required:  Relevant experience in Retail business especially in SAP ABAP (SD/FI) enhancements and production support


Roles & Responsibilities:        

The main role and responsibility is to recover business disruptions which are reported by clients in the form of ITSM incident records (caused by various applications/infrastructure issues) within a fixed service level depending on the severity of the issue. It also involves finding ways to reduce the number of calls for assistance by providing training, writing operating manuals, or by fixing code/configuration issues and generally ensuring that common issues are resolved as quickly and efficiently as possible


The responsibilities in detail include:

Incident Management

Weekday support for handling production break fixes and recover issues within a defined Service level

Weekend support for critical tickets

Coordinate and Communicate between and among Client and/or Third party contractor teams to resolve tickets and restore services


Problem/Change Planning & Management

Analyze and review the incident inflow and plan for code fixes/permanent fixes for issues that are reoccurring by creating problems

Work with the clients to determine change implementation windows and coordinate with business/technical team to successfully plan & implement the change


Platform Management (Transition, Keep the lights on, Reporting& Metrics)

Managing the transition of new applications into the team by coordinating with the development team – attend Reviews/Meetings, ensuring the new application fits the health required for support take over

Weekly/regular trend analysis to ensure that the application/platform is healthy and take actions as needed

Support during DR activities (Test Documentation and Smoke Testing) Provide testing / verification support during OS upgrades, patch installation on any third party software

Shift left to help desk / Documentation of knowledge articles/ root cause analysis of critical issues


Offshore Coordination:

Work with the offshore teams to ensure that the incidents created within the ITSM tools are recovered within SLA and all the Incident management processes are followed flawlessly


Generic Managerial Skills:      

Offshore Team handling, Technical transition, Escalation handling, Client communication and relationship management



Chandan Narayan

E-Mail: [Click Here to Email Your Resumé]

Desk: 678-310-1263