SAP & 3rd Party Basis, Environment, Infrastructure Support

at National Grid
Published January 31, 2024
Location Waltham, MA
Category Default  
Job Type Full-time  


About us

Join National Grid's digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey, We need you!

We want to find an innovative, adaptable, and results-oriented Lead Product Owner for one of our critical business units to lead major initiatives within our SAP back office team. If you yearn to be innovative, contribute new ideas, and play a critical part in the US IT infrastructure organization, we want to hear from you!

What you'll do

As an Infrastructure Lead Product Owner, you'll provide National Grid Basis support. You'll also obtain and retain in-house Basis knowledge. Key responsibilities include the following:

  • Perform a variety of tasks. Provide technical support on SAP Basis and interfacing systems including establishing standards and requirements, evaluating and directing enhancements, and implementing solutions for systems configuration, design and implementation and performance monitoring as required.
  • Design and develop SAP architecture requirements and specifications to ensure the system is meeting corporate needs.
  • Responsible for the installation, upgrade and support of all components of the SAP and interfacing systems infrastructure.
  • Contribute to the architecture design of the SAP and interfacing systems.
  • Ensure all projects (SAP based and interfacing) systems are installed and operate reliably and efficiently in a secure environment. This includes working with the hosting, infrastructure, functional and application vendors on configuration and maintenance of network, high availability and disaster recover solutions.
  • Complete project based work keeping a focus on hitting key project milestones.
  • Ensure the adherence of standards and help develop and administer standards.
  • Maintain daily contact with the SAP Basis manager regarding work progress.
  • Complete quality documentation for the SAP environments.
  • Liaise with the functional SAP experts and business teams in order to assist with the ongoing functional support of SAP and interfacing systems.
  • Provide support for other application and services as requested by the Basis manager.
  • Contribute as possible where the area is outside of the job holder's technical expertise.
  • Support and provide guidance to in-house and vendor support teams. Provide second/third line technical support.
  • Build, manage and maintain effective relationships with all IS, BPS, etc. groups, third party suppliers and business teams.
  • Perform system readiness and validation checks.
  • Create and implement technical processes and procedures as required.
  • Work very closely with multiple 3rd Party Vendors to scope, design and deliver environments.
  • Work very closely with Project Managers to gather requirements and environment specifications.
  • Interface with all parties to troubleshoot and resolve environment issues.
  • Perform system performance monitoring and tuning as required.
  • Successfully deliver systems on time.

What you'll need

  • At least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.
  • Experience implementing and supporting SAP ECC with specialism in one or more components such as ECC, BI, Business Objects, PI, Portal, SRM, S/4 HANA.
  • Knowledge of Red Hat Linux, Oracle Enterprise Linux, database administration (Oracle, SQL Server), network administration and SAN administration, Change Management.
  • Ability to introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance.
  • Ability and willingness to document processes and procedures for future use and knowledge transfer.
  • A wide degree of creativity and latitude. You'll provide the best services possible, will yearn for the best outcome, and will take ownership.

It would be awesome if you had

  • Rev-Trac Change Management Tool experience.
  • Positive attitude, energetic, driven, can-do mindset. - willingness to go the extra mile, confidence, commitment, enthusiasm and determination.
  • Team-focused mindset - will look to the success of the whole rather than the self and see the 'bigger picture'.

What you'll get

  • Consistent growth potential through company leadership programs
  • Competitive compensation package including robust benefits with a yearly bonus
  • Numerous wellness programs
  • A multitude of company-endorsed community programs to participate in

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!


Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a work schedule that fits your flexible schedule.

At National Grid, we keep the lights on and homes warm. But it's so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. But we aren't looking for external recognition - we already what we do is vital. We're building a clean, fair and affordable energy future.


$115,000 - $162,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.