Product Analyst, SAP Operations

at NBC Universal
Published January 28, 2024
Location Universal City, CA
Category Default  
Job Type Full-time  


We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion ( initiatives, coupled with our Corporate Social Responsibility ( work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Product Analyst, SAP Operations will play a role in the governance and reporting of NBCU operations for SAP and other integrated systems. The successful candidate will possess a strong background in documenting and optimizing IT operational processes, as well as Risk & Compliance governance pertaining to SAP Change, Release and Transport Management. Additionally, the candidate should be well-versed in standard IT governance models and have hands-on experience in implementing and managing these processes using tools such as ServiceNow, Jira and related third-party software. The role requires exceptional stakeholder and change management skills to ensure the successful adoption of new processes and tools across the organization. Primary responsibilities will include:

  • Document and improve IT operational processes with a focus on clarity, efficiency, and compliance

  • Drive adoption and adherence to existing and new processes.

  • Design and maintain process swim lanes to visualize and streamline operational workflows.

  • Collaborate with cross-functional teams and stakeholders to identify opportunities for process enhancements and automation

  • Assist with Change Management reporting, analytics and deployment processes

  • Monitor effectiveness of IT operational processes, gather feedback and drive continuous improvement efforts.

  • Good team player who can collaborate with various IT teams to bridge any gaps from requirement understanding, identifying risks and recommend mitigation strategies

  • Stay updated on industry trends and best practices related to IT operations and governance

  • Build / Enhance Operational Reporting & Analytics to support Monthly Operating Reviews

  • Bachelors or advanced degree in Computer Science, Information Systems, Accounting or Business from an accredited institution or equivalent

  • 5+ years of hands on experience in IT operations and governance, including documented process improvement initiatives

  • Basic Knowledge of SAP transport management

  • Proficiency in ITIL or other relevant IT service management frameworks

  • Basic knowledge of BW and SAP Security

  • Basic knowledge of IT General Control framework

  • Microsoft Office Suite (Outlook, Word, Excel, Power Point, Visio).

  • Demonstrate excellent verbal/presentation and written communication skills

  • Possess interpersonal skills to engage with all levels of Business and IT

  • Self-starter to work on multiple initiatives simultaneously with a keen desire to learn and expand depth of knowledge

  • Exhibit collaboration and teamwork skills

  • Adherence to IT/SAP methodologies, and change control processes

  • Willingness to work off business hours and weekends as needed in a demanding environment

  • Strong / effective influencing skills

  • Strong / effective problem-solving skills

  • Conceptual to detailed thinking skills

  • Deep understanding of data handling between automation and application

  • Quick learner capable of understanding new information, grasping concepts at a rapid pace

  • Ability to communicate at all levels with clarity and precision, both written and verbally, and tailor to audience to achieve desired results

  • Candidate should be an active learner that is detail oriented and a proven self-starter with the ability to multi-task, prioritize responsibilities, problem solve, work in a fast-paced and time-sensitive environment, and complete work timely and accurately

Desired Characteristics

  • Experience with SAP ChaRM

  • Experience with Basis Technologies Active Control

  • Experience with LiveCompare

  • Experience with ServiceNow / Jira

  • Experience with a SAP S4 HANA implementation

  • Experience with SAP Cloud ALM

  • Certifications in ITIL, Project Management

Additional Requirements

This position has been designated as commutable remote, meaning that the position is expected to contribute from the designated office location on an as needed/as directed basis. When not contributing onsite, the position is expected to contribute from a non-NBCUniversal worksite, most commonly the employee's residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page ( of the Careers website. Salary range: $85,000-$105,000

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing [Click Here to Email Your Resumé].