|Date Posted||September 8, 2021|
Responsible for providing SAP support to users within functional and technical areas of expertise. This includes interacting with users to understand requirements, evaluating alternative solutions, resolving problems/issues, developing training materials, providing user training, communicating status and documenting system changes (e.g. new reports and functionality) to the appropriate business levels in the organization. Plans, directs and coordinates activities in order to ensure project goals are accomplished within defined constraints; Identifies and schedules project deliverables, milestones, and required tasks; Research production problems and/or enhancement issues and make appropriate configuration changes to the system; Initiate action and evaluate issues to develop alternative solutions; Apply expert knowledge and experience to resolve problems; Conduct day-to-day troubleshooting and break-fix activities; Provide telephone support to share in the 24x7/ 365 day support of SAP production system; Responsible for SAP IS-OIL modules and components (e.g. SD) by taking business problems and configuring those to configuring to SAP system to ensure all requirements are met; Act as the Subject Matter Expert (SME) lead for all IS-OIL functions including, but not limited to sales and purchase structures, physical sales, purchase/exchange deals/contracts, order processing, paper deals, pricing (including F&A pricing), rail/truck/vessel/pipeline scheduling (TD and TSW), shipment actualization and invoicing (including integration with FI module); Interact with all levels of business to analyze business requirements/processes; Translate high-level business requirements into detailed SAP functional specifications and design; Configure SAP and develop/perform unit tests in accordance with specifications; Recommend and implement approved process improvements or new functionality; Provide advice and guidance to the business on various approaches by explaining industry best practices for business processes and executing solutions; Have good knowledge of SAP releases and patches, including applying OSS notes; and, Document business procedures, configuration changes, test scenarios, test plans and results, and client training materials; Write functional specifications and design for modifications and development of existing/new interfaces; Ensure that the appropriate data gets to/from non-SAP systems for all process and functional integration requirements; Develop and conduct SAP training and knowledge transfer to company’s business clients; Proactively train other IT resources to further develop their understanding of SAP application configuration and business processes; Ensure that changes/enhancements are completed using appropriate SOX control processes; and, Recommend/implement SOX change control process changes as necessary.
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
Education Required: Bachelor’s Degree in Engineering or Computer Science or foreign educational equivalent.
Experience Required: 7 years experience with SAP IS/Oil with demonstrated enterprise-level project management experience implementing SAP.
Special Requirements: Available to provide on-call support, on a rotational basis, 24/7 including weekends and holidays as required. At least 2 full lifecycle implementations of SAP.