Principal SAP CX / C4C Consultant

at Infosys LTD
Published January 23, 2024
Location Rosemead, CA
Category Default  
Job Type Full-time  


Job Description

Infosys is seeking a Principal SAP CX / C4C Consultant

As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

  • At least 11 years of experience with Information Technology.

  • The location for this position is Rosemead, CA. The Position may require travel and/or relocation.

  • U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Preferred Qualifications

  • At least 11 years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules, SAP C4C

  • Experience across Electricity (preferred), or Gas or Water Utilities industries North America

  • Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processes

  • Experience in BRF+

  • Experience of at least 1 end to end lifecycle implementation activities including:

  • Requirement gathering

  • Business process design

  • SAP configuration

  • RICEFW Functional design

  • Systems and Integration Testing

  • Resolving production issues

  • Strong Client Facing experience, great communication and presentations skills.

  • Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data.

  • Ability to work with offshore teams and coordinating work delivery between onsite and offshore.

  • Flexible work timings required due to remote working environment including offshore overlaps twice a day.

This job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email or face to face.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-

  • Medical/Dental/Vision/Life Insurance

  • Long-term/Short-term Disability

  • Health and Dependent Care Reimbursement Accounts

  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)

  • 401(k) plan and contributions dependent on salary level

  • Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

To learn more about Infosys and see our ideas in action please visit us at