Global Head of Operations, Customer Success Services for SAP Business Network

at SAP
Published August 24, 2023
Location Pittsburgh, PA
Category Default  
Job Type Full-time  


We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!Your Future RoleThe Global Head of Operations, Customer Success Services for SAP Business Network is responsible for providing strategic and operational leadership to drive the successful implementation of programs and projects that are aligned with our organizations missions and goals. You will work in close partnership with the Global Head of Customer Success Services for SAP Business Network and other senior leaders to develop and execute organizational & operational plans to optimize Services delivery outcomes for Customers, provide personal & career growth opportunities for our People and drive revenue growth for our Business.You will lead a highly talented team of Subject Matter Experts that will support the rest of the global organization in developing and implementing delivery frameworks for new Business Network solutions, procedures and leading practices to optimize & standardize global operational efficiency & effectiveness across all functional delivery groups in the organization.Your Key ResponsibilitiesCollaborative Leadership & Global Organization Operational Support+ Play pivotal role in operationalizing strategic plans / roadmaps.+ Implement and/or oversee monitoring frameworks, policies, Standard Operating Procedures and Key Performance Indicators to ensure high & consistent organization performance, so that we can scale for growth.Operational Performance & Effective Resource Allocation+ Empower your Subject Matter Expert and Program Management resources with leadership, resources and support for successful execution of strategic programs & critical projects.+ Support and guide global/regional functional teams towards achieving strategic objectives.+ Measure & report on operational performance, identifying areas for improvement & development action plans.Stakeholder Engagement+ Interact & collaborate with organization & company-wide stakeholders to drive joint business outcomes.Your ExperienceAs the Global Head of Operations, you will play a vital role in driving organization success and transformation, overseeing & supporting global operations. Your expertise in operations management, complex program management, execution of strategy and business transformation, organization change management will be very valuable in supporting the organization towards achieving its vision, mission and goals. The successful candidate will have a proven track record of leading an operations function for a large and complex global Professional Services business within high growth cloud software companies. 15 years of experience including at least 5 years in a senior operational leadership role in a high performing Professional Services organization.+ Operational Expertise: Familiarity with operational procedures at all levels of the organization to ensure efficiency.+ Analytical Mindset: Strong analytical skills and a data-driven approach to decision-making.+ Creative and Inspirational Leadership: Ability to bring innovative ideas and inspire employees to reach their full potential.+ Integrity and Resilience: Demonstrated personal integrity and the ability to make tough decisions with resolve.+ Business Planning & Business Acumen: Proficiency in strategic planning and navigating different global region business requirements.+ Data Analysis and Performance Metrics: Solid understanding of data analysis techniques and using metrics for improvement.+ Problem Diagnosis and Anticipation: Proactive mindset to quickly diagnose problems and anticipate issues.+ Organization Change Management experience.+ Proven Business Transformation experience.+ This position is open to candidates from North America only. Relocation is not offered for this role.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Click Here to Email Your Resumé].For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 146000 - 326100 USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ( .Requisition ID: 373314 | Work Area: Education and Training | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: Virtual - USA#LI-Hybrid