Customer Service Representative IV (Purchasing and SAP)

at American Cybersystems, Inc. (ACS Group)
Published July 18, 2018
Location Roswell, GA
Category Default  
Job Type Full-time  


Position title:        Customer Service Representative IV

Work Schedule:   8 am to 5 pm

Location:               Roswell GA 30076

Duration :              1.5 months Contract on w2   



  • This position is responsible for managing customer-focused strategic initiatives supporting the Global Sustainability secondary material sales process.
  • This individual is responsible for communications with his/her customers and the management of the customer orders.
  • The customers he/she supports demands a relationship with a consideration for flexibility, support, and analytics.
  • The incumbent leads customer service analysis and alignment with other business functions such as mill operations, marketing, planning, manufacturing, transportation, and sales.
  • This individual operates in a fast-paced, dynamic environment which requires independent problem solving, an understanding of the business, and higher level analytics in order to succeed.
  • The incumbent is required to effectively manage their systems and processes, support and strengthen their internal and external customer relationships, and prioritize work – all while making cost effective decisions.
  • The incumbent is responsible for managing the relationship with his/her customers and ensure that  is viewed as a valued and indispensable partner.
  • Success in this role requires independent thinking, extensive systems/supply chain knowledge, product knowledge, and strong communication skills, as well as the ability to support our Global Sustainability organization’s waste/recycling strategies and post-consumer waste solutions.