Kelly Services has a customer in Blue Ash looking to add 2 highly skilled Customer Service Reps to their growing workforce. These are NOT entry level positions, these positions require a high degree of familiarity with SAP, candidates lacking significant SAP experience will NOT be considered.

BASIC JOB FUNCTION: To provide internal support functions relative to Sales and external customer support.

RESPONSIBILITIES:

• Perform work duties in accordance with Quality System Manual procedures.
• Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup in SAP.
• Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
• Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into OPUS Price Offer Management system as
well as ensure that all are informed of key issues/accounts.
• Complete and obtain Sales approval for product quality deviations.
• Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
• Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer of shipping details.
• Keep customers and Sales advised of any problems or delays with their orders.
• Process returns, credits and debits in SAP in accordance with existing procedures.
• Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.
• Close complaints in the OPUS Claims database in accordance with existing procedures.
• When applicable communicate with customers on company software and maintain accurate rail car loops in SAP as set by the Logistics Rail Services Manager.
• When applicable monitor and process EDI orders in accordance with existing procedures.
• When applicable perform shipping functions for all off site warehouse orders. In coordination with Logistics and the warehouse ensure carrier arrangement and
complete post goods issue in SAP.
• Coordinate with International division for imported products via the chain order process in SAP.
• Coordinate orders with third party suppliers through the third party order process in SAP.
• Attend customer meetings and visits to customer sites when applicable.

Required experience/knowledge:
STRONG SAP experience necessary
Strong math skills as well as analytical skills
High Volume, fast paced environment
Strong sense of attention to detail
Excellent customer service skills

If you have the necessary experience (SAP) and are looking for a fantastic opportunity - please send us your resume!!