SAP Senior System Analyst – FICO

at Key Solutions, Inc.
Published January 22, 2019
Location Cincinnati, OH
Category Default  
Job Type Full-time  

Description

The SAP Senior Systems Analyst is responsible for assessing, estimating, supporting and managing the effective and efficient delivery of the functional aspects of SAP projects, enhancements and service delivery (break/fix) across all PSG ETO supported instances.

The SAP Senior Systems Analyst will be accountable for ERP project and enhancement assessment and execution matters including service delivery (break/fix). As such, the Senior Systems Analyst will be the key contact for PSG businesses where ETO supports PSG SAP environments. This will include day to day working with SAP users & business partners in the sites within scope of the role.

The SAP Senior Systems Analyst will collaborate with other team members, offshore and external vendors, to ensure that enhancements are delivered, leveraging the global resource pool, in a cost-effective manner without negatively impacting quality, as well as providing support in resolving service delivery matters and ensuring SLA’s for service are met.

  • Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable
  • Minimum of 5-7 years of ERP Project Execution/ management experience
  • Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners
  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem
  • Excellent customer service skills required
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Excellent interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management
  • Proven ability to work creatively and analytically in a problem-solving complex environment
  • Proven ability to navigate the technology environment and work effectively with multiple groups around the globe
  • Strong negotiation/persuasion and analytical skills
  • Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis
  • Must have the ability to question the status quo