|Date Posted||February 4, 2018|
SAP Order Management, & Logistic Team Member
This position reports to the Executive Director – Lead to Cash in our global Information Technology department. This individual will be accountable for technical delivery within their function either of daily support activities and/or assigned projects and will be accountable for SAP SD & Logistics Management application maintenance and implementing new SAP SD & Logistics Management functionality. This individual will effectively manage their own time on a day-to-day and weekly basis towards their deliverables. The individual is also responsible for proactive communication of status, progress and issues to their Manager. While the team is primarily based in the same region, the expectation is that the team members will collaborate with all IS teams, which are dispersed worldwide.
Application maintenance success will be measured through meeting or exceeding service metrics, providing stable systems operations to the business, adhering to audit and compliance regulations (Sarbanes-Oxley), and achieving or exceeding acceptable Customer Satisfaction scores. New system functionality may be structured in several ways - action requests, small projects and large projects and programs. Success is measured by delivery of assigned activities in a timely manner while delivering upon the expected benefit stream.
Deliver Projects for SAP SD & Logistics Management application and manage risk to production systems
oDeliver and manage in a timely manner, small enhancement projects to meet business requirements
oWhen assigned to a Key Project, work as part of the wider team to deliver the project requirements as per agreed scope, including writing functional specifications, system configuration and build, test planning and execution, training documentation and delivery, and contributing to on time and in budget Application deliverables and goals.
oEnsure assigned deliverables meet any expected standards for supporting SOX controls
oWhere appropriate ensure required Regressions, testing takes place on the project deliverables within the Release cycle.
oDeliver projects transition into support, ensuring that all areas of transition are covered.
oSupport Defect Resolution during project and Warranty period of Key Projects; ensure early escalation of issues when identified.
Deliver Support for SAP SD & Logistics Management application
oManage delivery of day-to-day ongoing support, resolving tickets and actively monitoring ticket queues including escalation within and outside IS when warranted.
oInvolved in recommending decisions or resolutions, pro-actively on tickets assigned to the Functional area
oManage own prioritization and address any conflicting priorities.
oProvide Root Cause Analysis where needed and be involved in recommending resolution of root causes.
oCoordination with any 3rd party where necessary on day to day support activity
Communication & Development for SAP SD & Logistics Management application
oActive collaboration within projects including across IS teams
oProactive communication of issues and resolutions with Functional Lead
oEnsure ownership of development and skills improvements.
College degree in computer science or related field or a combination of related experience and education.
Minimum 9 years’ experience in SAP functional and configuration including project implementation involvement
Understanding and possess in depth skills in SAP SD & Logistics Management application
In depth knowledge of SAP Logistics, delivery, shipment, shipment cost & 3 PL operations
SAP Customer and Material master data knowledge
In depth SAP Sales/Logistic configuration experience
Knowledge of excel including using macros a plus
Highly effective communication / presentation skills
Strong analytical and problem-solving skills.
Strong time management skills
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Proven ability to be flexible and work hard, both independently and in a team environment.
Willingness to work occasionally outside of normal business hours and travel globally on occasion.
Excellent English oral and written communication skills, additional language skills ideal